Terms of Service

1. Acceptance of Terms

By accessing or using YourDev (the "Service"), operated by BlankCanvaAI Inc. ("we," "us," or "our") at https://yourdev.ai, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.

These Terms constitute a legally binding agreement between you and BlankCanvaAI Inc.By creating an account, accessing the Service, or clicking "I Agree," you represent that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Description of Service

YourDevis an AI-powered customer support chatbot platform designed for businesses ("Merchants"). The Service enables Merchants to:

• Upload business documents (PDFs, DOCX files, websites, Google Drive folders) to create a knowledge base
• Configure and customize AI chatbot behavior and appearance
• Embed a chat widget on their website or other digital properties via a JavaScript snippet
• Enable end-customers to ask questions and receive AI-generated responses sourced from the Merchant's uploaded content
• View conversation history, analytics, and manage chatbot settings through a merchant dashboard

The Service uses retrieval-augmented generation (RAG) technology to ground AI responses in the Merchant's own content. We do not guarantee the accuracy, completeness, or fitness for purpose of any AI-generated response.

3. Account Registration

To access the Service, you must create an account. By creating an account, you represent and warrant that:

• You are at least 18 years of age. If you are under 18, you may not use the Service.
• All registration information you provide is accurate, current, and complete
• You will maintain the accuracy of such information and promptly update it as necessary
• You are authorized to enter into these Terms on behalf of any organization for which you register an account
• You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account

You must notify us immediately at contactus@blankcanvaai.com of any unauthorized use of your account or any other breach of security.BlankCanvaAI Inc. will not be liable for any loss or damage arising from your failure to safeguard your account credentials.

4. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service to:

• Upload, transmit, or distribute any content that is illegal, harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable
• Violate any applicable local, state, national, or international law or regulation
• Infringe upon the intellectual property rights, privacy rights, or other rights of any third party
• Abuse, overload, or attempt to circumvent any rate limits, quotas, or technical restrictions of the Service or its underlying APIs
• Engage in any form of automated scraping, crawling, or data harvesting of the Service or its outputs beyond what is expressly permitted
• Attempt to gain unauthorized access to any portion of the Service, its infrastructure, or other accounts
• Use the Service to train competing AI models, build substantially similar products, or otherwise reverse-engineer the Service
• Use the Service to generate, distribute, or facilitate spam, phishing, or other deceptive communications
• Upload malicious code, viruses, or any software designed to disrupt or damage systems

We reserve the right to investigate and take appropriate action, including suspending or terminating your account, if we determine in our sole discretion that you have violated this Acceptable Use Policy.

5. Intellectual Property

5.1 Your Content

You retain full ownership of all documents, files, and other content you upload to the Service ("Merchant Content"). By uploading Merchant Content, you grant BlankCanvaAI Inc. a limited, non-exclusive, worldwide, royalty-free license to process, parse, chunk, embed, index, store, and serve your Merchant Content solely for the purpose of providing the Service to you. This license terminates when you delete the relevant content or close your account.

You represent and warrant that you own or have the necessary rights to upload all Merchant Content and that such content does not infringe any third-party intellectual property rights.

5.2 Our Intellectual Property

The Service, including its software, design, user interface, branding, trademarks, and all other platform content created by BlankCanvaAI Inc., is owned by BlankCanvaAI Inc. and protected by applicable intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service, nor may you reverse-engineer or attempt to extract the source code of the Service.

5.3 Feedback

If you provide us with any feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free license to use such feedback for any purpose without compensation to you.

6. Billing and Payments

6.1 Subscription Plans

The Service is offered on a subscription basis with various plans at different price tiers. Subscription fees are billed in advance on a monthly or annual basis, depending on the plan you select.

6.2 Credit-Based Usage

Certain features of the Service are metered using a credit system. Credits are consumed as you use AI-powered features such as chatbot responses and document processing. You may purchase additional credit packs as needed. Unused credits may expire as described in your plan terms.

6.3 Payment Processing

All payments are processed by Stripe, Inc. By providing payment information, you authorize us to charge your payment method for all applicable fees. We do not store full payment card numbers; this data is handled solely by Stripe in accordance with PCI DSS standards.

6.4 Refund Policy

Subscription fees are generally non-refundable. If you believe you have been charged in error, please contact us at contactus@blankcanvaai.com within 30 days of the charge. We will review refund requests on a case-by-case basis and issue refunds at our sole discretion where we determine an error has occurred.

6.5 Price Changes

We reserve the right to modify our pricing at any time. We will provide at least 30 days' notice via email before any price increase takes effect for existing subscribers.

7. Service Availability

We strive to provide reliable, high-availability service but do not guarantee uninterrupted or error-free operation. The Service is provided on a "best effort" basis. We do not offer a formal Service Level Agreement (SLA) unless separately agreed upon in writing.

We reserve the right to perform scheduled or emergency maintenance that may result in temporary downtime. Where possible, we will provide advance notice of scheduled maintenance windows. We shall not be liable for any losses or damages arising from service interruptions, whether planned or unplanned.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL BLANKCANVAAI INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED US DOLLARS ($100).

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT AI-GENERATED RESPONSES WILL BE ACCURATE, COMPLETE, RELIABLE, OR SUITABLE FOR ANY PARTICULAR PURPOSE.

9. Termination

9.1 Termination by You

You may terminate your account at any time by following the account deletion process in your dashboard settings or by contacting us at contactus@blankcanvaai.com. Upon termination, your access to the Service will cease and your data will be scheduled for deletion in accordance with our data retention policies.

9.2 Termination by Us

We may suspend or terminate your account at any time, with or without cause, with or without notice, if we determine in our sole discretion that you have violated these Terms, applicable law, or if continued provision of the Service poses a risk to us or other users.

9.3 Effect of Termination

Upon termination, all licenses granted to you under these Terms immediately cease. We will delete your Merchant Content upon your written request. Provisions of these Terms that by their nature should survive termination (including intellectual property ownership, disclaimers, and limitation of liability) will survive.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

11. Dispute Resolution

11.1 Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in Delaware, United States of America. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

11.2 Class Action Waiver

YOU AND BLANKCANVAAI INC. EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN THROUGH ARBITRATION, YOU AND BLANKCANVAAI INC. WAIVE ANY RIGHT TO A JURY TRIAL.

11.3 Exception

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights.

12. Changes to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will provide at least 30 days' notice by sending an email to the address associated with your account and/or by posting a prominent notice on the Service. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes.

If you do not agree to the revised Terms, you must stop using the Service and may terminate your account as described in Section 9.

13. Miscellaneous

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and BlankCanvaAI Inc. regarding the Service and supersede all prior agreements. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

14. Contact Information

If you have any questions about these Terms of Service, please contact us at: